My emergency
No details entered yet.
My details to read out
Saved – on this phone only.
Your “My emergency” app access is no longer active on this phone.
Questions? kontakt@myguidekey.de
Unresponsive and not breathing normally?
Speak loudly, shake the shoulders. Tilt the head back and check: is the person breathing normally? Gasping, moaning or gurgling is not normal breathing.
Call 112, ideally on speaker. If available: send someone for a defibrillator (AED). When the AED arrives: switch it on and follow the voice prompts.
Heel of the hand on the centre of the chest, 5–6 cm deep, 100 to 120 times a minute. Don’t stop until the ambulance crew takes over.
Metronome for chest compressions
Push once with every beep.
Push to the beat of a song
Without sound, think of a song at the right tempo, for example “Stayin’ Alive” (Bee Gees).
Unresponsive but breathing normally
Put the person in the recovery position to keep the airway open. Call 112 and keep checking the breathing. If it stops: start pushing immediately.
- Kneel beside the person, legs straight.
- Place the arm nearest to you at a right angle, palm up.
- Bring the other arm across the chest and hold the back of the hand against their cheek.
- Bend the far leg at the knee and roll the person towards you by the knee.
- Tilt the head back slightly so the mouth points a little downwards. Keep checking the breathing.
At the scene of an accident
Hazard lights on, put on a hi-vis vest, set up the warning triangle well before the scene – as a guide about 50 m in town, 100 m on country roads and at least 150 m on motorways. On motorways, wait behind the crash barrier.
Say: Where did it happen? What happened? How many injured? Then stay on the line – the dispatcher asks questions and ends the call.
Only move injured people out of danger if you have to (traffic, fire, smoke). Switch off the engine and ignition. Your own safety comes first.
Talk to the person and check breathing (see above). Stop severe bleeding. Cover them, reassure them and stay with them until the ambulance arrives.
Severe bleeding
Press firmly directly on the wound – with a dressing, a cloth or, if necessary, your hand (gloves from the first-aid kit). Then apply a pressure bandage. If bleeding from an arm or leg still does not stop: apply a tourniquet 5–7 cm above the wound, never over a joint. Tighten until the bleeding stops. Note the time and do not loosen it again afterwards.
Shock: pale, cold, sweaty, restless
Lay the person flat on their back, cover them (rescue blanket) and protect them from the cold ground. Reassure them, stay with them and give nothing to eat or drink. Call 112 and keep checking the breathing.
Dizzy, feeling faint, fainted briefly
Let the person sit or lie down, raise the legs, loosen tight clothing and get fresh air. If they do not come round quickly or are injured: check breathing and call 112.
Motorcyclist: remove the helmet?
If the person is unresponsive, the helmet must come off – otherwise you cannot check the breathing. Ideally two people: one keeps head and neck still, the other opens the chin strap and carefully pulls the helmet off. If the person is awake: leave the helmet on and move the head as little as possible.
Burns and scalds
- If clothing is on fire: get the person to the ground and roll them, douse with water or smother the flames with a wool or cotton blanket or jacket.
- Cool immediately with cool, not ice-cold water – tap, shower, garden hose or water bottles.
- Remove jewellery, watch and clothing around the burn – but do not pull off anything stuck to the skin.
- Then cover loosely: lay cling film over it (do not wrap tightly), a sterile dressing from the first-aid kit or a clean, smooth cloth such as a tea towel or pillowcase.
- Keep the rest of the body warm (rescue blanket). For large burns and in children, cool only the burnt area, otherwise the body gets too cold.
Do not use: ice, butter, oil, flour, toothpaste, ointments or other home remedies. Do not burst blisters.
Chemical on the skin or in the eye: rinse immediately with plenty of water, the eye for 10 to 20 minutes, protecting the unaffected eye. Wear gloves if possible.
Call 112 for large burns, burns to the face, hands, feet or genitals, burns in children, electrical or chemical injuries, or if the skin looks white, leathery or black.
Other numbersGermany
Poison controlGermany
Depending on the federal state
Source: Bundesinstitut für Risikobewertung (BfR)
Does the person carry an emergency card?
The back shows blood type, allergies, medication and emergency contacts. Hand the card to the ambulance crew.
The aluminium emergency card: myguidekey.de/en/notfallkarte